Returns Policy

Thank you for choosing Garden Sense Online Ltd. We aim to provide you with high-quality products and exceptional service. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward returns policy to ensure your satisfaction.

14-Day Return Period

You may return your item(s) within 14 days from the date of delivery. Please note that returned items must be in their original condition, unused, and in their original packaging to be eligible for a refund.

Restocking Charge

All returns within the 14-day period are subject to a restocking charge of 25%. This charge is deducted from the refund amount. We believe this policy helps us maintain competitive pricing while still offering flexibility to our customers.

Cost of Collection

Please be aware that the cost of collection for returned items is the responsibility of the customer/contractor. We will arrange for the collection of the item(s) from your specified address, and the collection fee will be deducted from your refund.

How to Initiate a Return

To initiate a return, please contact our customer service team within the 14-day return period. You can reach us via 0116 216 1851. Our team will guide you through the return process and provide any necessary assistance.

Refunds

Once your returned item(s) are received and inspected, we will process your refund within 30 days. Refunds will be issued using the original payment method used for the purchase.

Exceptions

Please note that certain items may not be eligible for return due to hygiene reasons or if they have been custom-made or specially ordered. Our customer service team will advise you accordingly.

Contact Us

If you have any questions or concerns about our returns policy, please don't hesitate to contact us. Our dedicated team is here to assist you and ensure a smooth and satisfactory returns experience.

Thank you for choosing Garden Sense Online Ltd. We appreciate your business and look forward to serving you again in the future.