Due to COVID-19, we have some important information which all of our customers should read to ensure that delivery goes smoothly.
- Garden Sense and our delivery partners are still operating and deliveries of paving products are still able to take place.
- The estimated lead time on full crates is 2-3 working days.
- For any made-to-measure orders, please allow 3-5 working days for delivery.
Deliveries
- As deliveries are made kerbside, please ensure that there is enough space for the courier to deliver goods and manoeuvre the delivery vehicle. If you think that double parking or lack of kerbside space could affect your delivery due to more people than usual staying at home during this time, please contact us so that we can ensure that your delivery does not fail.
- Our couriers have implemented measures to reduce contact at the point of delivery. This means that you will not be asked to sign for your goods. Our delivery, returns and replacement policies remain unaffected.
- If due to COVID-19 or any other reason, you can no longer accept delivery at this time, please let us know as soon as possible so that we can arrange to delay the dispatch of your goods.
- Due to Royal Mail’s revised operating hours, samples may take an extra day or two to arrive.
We hope that all of our customers are able to stay safe during this time. If you would like to discuss anything at all, please feel free to give us a call on 0116 216 1851, email us at sales@gardensense.online